The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
See item details for return and exchange eligibility.
Request a cancellation within: 0 hours of purchase
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
Your satisfaction is very important to me. As a glass artist, I carefully package every order and ship as quickly as possible, usually within 24 hours, Monday through Friday.
Returns and Exchanges
Please contact me within 7 days of delivery if you would like to return or exchange your jewelry. Items must be shipped back within 14 days of delivery in their original condition, securely packaged, and with USPS tracking.
Buyers are responsible for return shipping costs. Once I receive the returned item in its original condition, I will refund the purchase price, minus the original shipping charges.
Leather Cord Returns
Leather cords are offered at a special discounted price when purchased with one of my pendants. If you return the pendant but keep the leather cord, the cord’s regular price of $15–$24, depending on the cord selected, will be deducted from your refund.
Cancellations
I am happy to cancel an order and issue a full refund as long as the package has not already been shipped.
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I recommend gently polishing the sterling silver using a treated silver polishing cloth. There are many excellent brands available, and they work very well to remove tarnish. I include a silver polishing cloth with every purchase for your convenience. I do not recommend liquid dipping solutions, as they can cause the silver to tarnish more quickly over time and often require frequent re-polishing once used.
If an item is returned without the specially discounted-priced leather cord, you will be charged the full price of $15-$24 for the leather cord. I do offer handmade leather cords for sale in my store. However, when purchasing a pendant, I offer a very special discounted price, as I believe my work looks best with the leather cord.
Custom Orders Welcome
I’m happy to offer custom orders when they fit my signature style, such as creating a piece in a different color palette or slightly different shape or size. I do not copy or recreate other artists’ designs. If you’re looking for a specific style created by another artist, I recommend reaching out to them directly for a custom request.
Wholesale pricing is available on a sliding scale for qualifying orders. I also offer a separate product line designed specifically for museum gift shops and similar venues. Wholesale pricing begins with a minimum purchase of 50 items. Please feel free to contact me for details and availability.
I am the sole artist creating every piece you see in my Etsy shop. Each item is individually made by me using a GTT Sidewinder torch and a variety of high-quality borosilicate glass. All work is carefully kiln-annealed overnight in a digitally controlled kiln for durability. I also photograph every finished piece individually, so the item shown is the exact piece you will receive.
